Shipping policy
Thank you for shopping with us! Please review the details below regarding order processing and delivery times.
Order Processing Time
All orders are processed and dispatched within 1–2 business days of purchase. Orders are not processed or shipped on weekends or public holidays.
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
Shipping Time
We offer international shipping to customers worldwide. Estimated delivery times once dispatched are as follows:
| Destination | Estimated Delivery Time |
|---|---|
| International | 7–12 business days |
Please note that delivery times are estimates and not guaranteed. Actual delivery may vary depending on your location, customs processing, and other factors outside our control.
Total Estimated Time
From order placement to delivery, please allow approximately 8–14 business days in total (1–2 days processing + 7–12 days shipping).
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by your local government. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update after dispatch.
Delays
While we work hard to ensure timely delivery, occasional delays may occur due to customs processing, weather, carrier delays, or other circumstances beyond our control. We appreciate your patience and will do our best to keep you informed if any significant delays arise.
Lost or Missing Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [your support email] with your order number, and we'll be happy to look into it for you.
Questions?
If you have any questions about your order or our shipping policy, feel free to reach out to us at support@solvna.co.uk